Cancellation Policies

Custom Cake Cancellation Policy

The process of making your custom edible work of art starts weeks in advance, from processing the order to ordering the professional supplies needed to craft your particular edible work of art. As you can tell, we pay the utmost attention to detail, and start making precision pieces of your order well ahead of time. We are in high demand, and reserve your spot in our schedule as we sell out every week. It is for these reasons your custom cake order is unable to be cancelled with in 7 days of it’s due date.

Private lesson cancellation policy

The process of preparing for your lesson starts days in advance and our schedule is in high demand. If you do not cancel 48 hours in advance, your $60 per hour teaching fee as well as the cost of the supplies for the lesson are non-refundable.

Party cancellation policy

The process of preparing for your party starts days in advance and our schedule is in high demand. The deposit is non-refundable and non-transferable if cancelled within 14 days of your scheduled event. If you have to reschedule within those 2 weeks, you have the option of having the cakes preserved in a freezer for your future date, or losing the initial $100 deposit for the party.

Wedding cake cancellation policy

By putting down a retainer with us, we in turn reserve your space for that date. We can only do so many cakes per day here at The Makery Co.™. If you cancel your cake order, for any reason, 25% of the total price is a non-refundable retainer. If you cancel within 7 days of the wedding, you forfeit the entire value of the order. You may reschedule your wedding cake for another date up to 60 days previous without penalty. However, the 25% retainer will be lost if rescheduled within 60 days as we have reserved a spot for you on your day, and will lose the ability to fill that vacancy on short notice.