Custom Cake Cancellation Policy
The process of making your custom edible work of art starts weeks in advance, from processing the order to ordering the professional supplies needed to craft your particular edible work of art. As you can tell, we pay the utmost attention to detail, and start making precision pieces of your order well ahead of time. We are in high demand, and reserve your spot in our schedule as we sell out every week. It is for these reasons your custom cake order is unable to be cancelled with in 7 days of it’s due date.
Private Lesson Cancellation Policy
The process of preparing for your lesson starts days in advance and our schedule is in high demand. If you do not cancel 48 hours in advance, your $60 per hour teaching fee as well as the cost of the supplies for the lesson are non-refundable.
Party Cancellation Policy
The process of preparing for your party starts days in advance and our schedule is in high demand. The deposit is non-refundable and non-transferable if cancelled within 7 days of your scheduled event. If you have to reschedule within that week, you have the option of having the cakes preserved in a freezer for your future date, or losing the initial $100 deposit for the party.
Wedding Cake Cancellation Policy
By putting down a retainer with us, we in turn reserve your space for that date. We can only do so many cakes per day here at The Makery Co.™. If you cancel your cake order, for any reason, 25% of the total price is a non-refundable retainer. If you cancel within 7 days of the wedding, you forfeit the entire value of the order. You may reschedule your wedding cake for another date up to 60 days previous without penalty. However, the 25% retainer will be lost if rescheduled within 60 days as we have reserved a spot for you on your day, and will lose the ability to fill that vacancy on short notice.
We respect and are committed to protecting your privacy. We do not collect
personally identifiable information when you visit our site. If you purchase at our online store, we store your contact information in your account, and will not sell or pass it on to 3rd party vendors.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
If a refund is due, all refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
Shipping and Handling Policy
In the rare occasion that we ship a cake, we, nor you, should expect it to arrive in presentable shape. It will be shipped 2 day air on dry ice. We add a $45 handling fee to the cost of the shipping, cooler, and dry ice. We do not ship cakes outside of Colorado as we are only food service licensed in Colorado.
We do not deliver cakes outside of Colorado as we are only food service licensed in Colorado.
- Wedding Cakes:
Delivery is $125 for the first 30 miles and $5 per mile every mile thereafter but we give discounts for our favorite venues. We also offer a delivery system to make picking up your cake safe, if you would rather.
- Party/occasion cakes:
We charge $50 for the first 10 miles, and $5 per mile every mile thereafter.
Delivery is included with in 10 miles, and $5 per mile every mile thereafter.
Orders that are not deemed for home consumption, a rental, or a service are subject to 6.875% sales tax.