Cancellation/ Order Policies…
The process of making your custom edible work of art starts weeks in advance, from processing the order to ordering the professional supplies needed to craft your particular edible work of art. As you can tell, we pay the utmost attention to detail and start making precision pieces of your order well ahead of time. We are in high demand, and reserve your spot in our schedule as we sell out every week. It is for these reasons your custom cake order is unable to be canceled or rescheduled within 21 days of it’s due date.
By putting down a retainer with us, we in turn reserve your space for that date. We can only do so many cakes per day here at The Makery Co.™. If you cancel your cake order, for any reason, 25% of the total price is a non-refundable retainer. If you cancel within 7 days of the wedding, you forfeit the entire value of the order. You may reschedule your wedding cake for another date up to 60 days previous without penalty. However, the 25% retainer will be lost if rescheduled within 60 days as we have reserved a spot for you on your day, and will lose the ability to fill that vacancy on short notice.
We charge $6.50 per mile with a minimum of $40. If the venue is 10 miles away, the delivery is $65.
Orders that are not deemed for home consumption, a rental, or a service are subject to 6.75% sales tax. Delivered orders are subject to the tax set by the State of Colorado
In the rare occasion that we ship a cake, we, nor you, should expect it to arrive in presentable shape. It will be shipped 2 day air on dry ice. We add a $100 handling fee to the cost of the shipping, cooler, and dry ice. We do not ship cakes outside of Colorado as we are only food service licensed in Colorado.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
We respect and are committed to protecting your privacy. We do not collect personally identifiable information when you visit our site. If you purchase at our online store, we store your contact information in your account, and will not sell or pass it on to 3rd party vendors.
If a refund is due, all refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.