Due to Arapahoe County’s Shelter in place ruling, we will be only conducting business by phone, zoom, text, and email unti April 17. If you need to reach us, please visit the contact us page.

What’s going to happen if I book my cake with you, and I need to cancel my wedding/party due to no one coming due to COVID-19?

That is the question, isn’t it? We definitely want to come at this with love and grace, but still honor our business in the process. We want to still be here in the future to service all of those clients that support us with their business. I was just chatting with the rest of the board of The National Association of Catering and Events and what are best practices. After taking their input into account, as well as our own experiences, we have come up with this policy:

COVID-19 Peace of Mind Policy for The Makery Cake Co in Denver:

If you are currently booked with us and wish to reschedule/downsize/cancel your order with us, you will be offered full credit for any money paid to us in the form of store credit. This credit can be used on any products/services we offer in the future. You may use the credit for multiple purchases at their current market value. This policy is good for currently booked customers and future customers booking before April 30, 2020 (even if the event is held later). On April 30th, 2020,  this policy will be revisited and revised.

Our investors are committed.

Our reputation, quality, and overall business stability has assured our investors that they will stick by us in this time of crisis. Rest assured that our small business will be here when your wedding or special event happens. Guarenteed.

Since the CDC  has recommended no gatherings larger than 50 people until May 11, 2020-

We will be talking with all of our clients that fit that scenario via telephone in the very near future as to what their plans are, and how we can best be there for them in this time.

Rest assured that our staff is compliant with any and all Tri-County Health Department policies for COVID-19.

Should you wait to book us to “see what happens” with COVID-19?

I would recommend not waiting. If you have to reschedule, then reschedule when that time comes. Don’t miss out on getting us for your event. We are very close to being sold out for many dates in 2020.

HOWEVER, Free and Open Tastings will be “carry out only” April 1, and April 19, 2020. And not held April 10.

We will be making bags of samples “to go” with our Frequently Asked Questions flier tucked inside. We are available to chat with you via phone, Facebook chat/video, Instagram chat/video, Skype (dezkelly), text, email etc. We’re here for you!

Consultations?

We will be doing these remotely and scheduling pick ups of samples after April 17.

However, if you are still hesitant about going out in public we can always do the consultation over the phone or through e-mail, just give us a call and let us know!!!

Or if you would like to book a consultation now Click Here!